Strategic leadership. Operational clarity. Sustainable growth.

Running a business shouldn’t feel like constant firefighting. As a Fractional COO, I help business owners move from reactive mode to focused execution—without the overhead of a full-time executive.

I specialize in working with coffee, hospitality, and mission-driven businesses to strengthen operations, improve team structure, and build systems that scale. Whether you’re seeking a one-time operational tune-up or ongoing strategic support, I bring over 19 years of experience leading multi-unit cafes, wholesale roasting, and e-commerce operations.

Project-Based Services

Operations Efficiency Audit

A focused review of your workflows, team structure, and systems to identify bottlenecks and uncover 3–5 quick wins that boost efficiency. Includes a written summary and a debrief strategy session.

Coffee Business Performance Checkup

A financial and operational diagnostic to reveal profit leaks, labor inefficiencies, or pricing issues. Designed to deliver actionable insights that immediately improve your bottom line.

Leadership & Systems Accelerator

An in-depth assessment of your team, delegation systems, and internal processes to help reduce owner-dependence and improve accountability. Includes a set of tailored recommendations to strengthen leadership and communication.

Each project includes a written report and a 60-minute consultation to discuss findings and next steps.

Ongoing Retainer Support

If your business needs continued support beyond a one-time engagement, I offer fractional COO retainers that provide strategic leadership and hands-on operational support. Retainers are structured by weekly hour commitments and customized to your business’s size, goals, and stage.

Options include:

Strategic advisory and leadership coaching

Project and systems management

Team restructuring and hiring support

Financial strategy and cost control

SOP development and implementation

Delegation and accountability systems

Longer-term discounts are available for extended engagements. All retainers begin with a discovery phase to align expectations and identify priorities.

Why Work With Me?

Deep Industry Experience – 19+ years running high-performing coffee businesses

Execution-Oriented – Strategic insight combined with implementation support

Flexible Engagements – Project or retainer-based, tailored to your needs

Results-Focused – Action plans, clear priorities, and accountability built in